FAQs

 

Frequently asked questions


General

My Unit will be travelling from abroad, do i need to bring my own equipment?

As we have done for previous WINGS events, for international units we can buddy you up with UK units who can help support you with the equipment you need. This has worked well not only from an equipment point of view, but also in forging relationships ahead of the event – many units have maintained long-term relationships and gone on to host further camps together.

How do you protect my unit’s data?

We take the management of protection of data very seriously and understand the nature of the data we are storing. To better understand how we manage and keep your data secure, please read our privacy notice.

For any data related queries, please contact [email protected]


Bookings and payment

What are the costs to attend WINGS 2020?

Participants:

  • Full Participant 10-17yrs £275
  • Leader / Adult  (18yrs +) £100
  • Young Leader (14-17yrs) £100

All fees include food. Leader and Young leader costs does not include activities. Any Leader or Young Leader wishing to take part in the activities will have to pay the Full Participant Fee

Volunteers:

  • Adult Volunteers 18yrs + £80 or £15/day
  • Young Service Team 14-17yrs £80 or £15/day
  • Volunteers children 10-17yrs £80 of £15/day
  • Volunteers children 0-9yrs Free

All fees include camp fees, on-site parking and full catering / food for the week. Does not include activities.

What is the payment schedule for WINGS 2020?

Are we able to add or remove participants or leaders from our booking?

You're able to amend the participants and leaders in your unit up until April 2020. If you remove someone from your unit, then the funds paid for the individual up to that point will be transferred to the outstanding balance and you will not be required to pay their remaining balance.

If there is capacity available, then you will be able to add additional participants up until April 2020 and the balance of the fees will be added to your payment schedule.

What happens once we book?

Once your unit books through our online booking system, you will receive an email with login details and your unit will be booked onto WINGS2020. Within 2 weeks of registration you will receive an invoice for the non-refundable deposit of £150.

What is the WINGS2020 online booking system?

The booking system enables you to add participants and leaders against your unit's attendance. It also enables you to manage their health and activity forms (as well as participants and parents being able to manage this individually too).

The information provided in the system can be used by you while onsite and will be used by relevant WINGS2020 volunteers to safely and effectively deliver WINGS2020.

What happens when the event is fully booked?

When we reach capacity through the online bookings, we will start to create a waiting list and where space becomes available we will contact units on a first come first served basis.

When do i need to provide payment for WINGS 2020?

Invoices will be issued to you at the relevant points when payment is required. Payments do not need to be sent until you have received an invoice. Our payment terms are that payment is due 14 days from the date of the invoice. If you have any questions about invoices, then please email [email protected]


Food and catering

Is all food included in attendance at WINGS 2020?

During WINGS 2020 we will provide your unit with the ingredients for breakfast, lunch and dinner over the 7 days.

I have a food allergy; will you be able to provide food for me?

Our professional Head of Food has an in-depth understanding of catering for people with allergies. During the event we’ll have all the 14 major food allergens covered (which accounts for 90% of food allergic reactions) in the menu.

The registration system will provide you the opportunity to make us aware of food allergies within your unit (based on the participant).

How will you manage food waste?

Our food and catering team are designing menus to best manage and minimise food waste for example designing menus that have the capability to utilise surplus food. We are also working with local food banks and charities in Berkshire who will be able to use any food waste that is produced. In addition, all our disposables will be made from plant-based materials and will be fully compostable.

How will you be sourcing the ingredients?

We want to deliver an environmentally responsible camp. As a result we will be working to minimise the miles your food has to travel, providing you with fresh food with a smaller carbon footprint.


Programme

Do I need permission forms for all or any activities?

Yes, a single permission form is included as part of the registration process. We only run activities supported by the UK Scouting and Guiding organisations

If I have a disability, can I still participate in activities?

Yes, all activities are designed to be accessible, please advise your specific needs during registration so we can make reasonable adjustments where needed.

Are there restrictions on activities: age, height, weight, scout/guide?

All activities are suitable for Scout/Guide age and above, that is 10+. There may be some height/weight restrictions on specific bases. The mid-week WINGS programme is specifically designed for Cub/Brownie aged participants

Can I choose my activities?

We will schedule you for a range of activities during your week at WINGS. This enables us to maximise the amount of activities that everyone gets to do and our intention is for everyone to do everything!

Do I need special equipment of clothes for activities

You do not need to bring any special equipment. All you will need to bring are some clothes that you are OK to get wet and trainers or shoes that are good for walking in.

How will I know what activities I’m doing at WINGS 2020?

We will send you a schedule for your group before you get to WINGS with a copy you can pick up when you arrive at WINGS

Can I opt out of activities I don’t want to do?

We will schedule you for activities. You don’t have to do any so you have an option to no show or show up and not participate. Make sure your leader knows.

Can I swap activities with other participants?

You will be booked under activities in your name, which will be linked to your id tag and helps us to manage the activities safely and effectively.


Mid-week WINGS

When will mid-week WINGS run?

From 09:30 to 16:30 on Tue 28th, Wed 29th and Thu 30th July 2020.

Can Beavers, Rainbows, Brownies and Cubs come to WINGS?

Yes, mid-week WINGS is a programme designed for a day trip to WINGS on Tuesday, Wednesday or Thursday for our younger members.

How much will mid-week WINGS cost?

We’re working on the cost, but no more than £15 per participant.

Where can I find out more about mid-week WINGS?

We’re opening registration in September 2019. Currently pre-registration is at full capacity and we will open up a waiting list in September.

Is transport included in the mid-week WINGS price?

You will need to get yourself to and from WINGS in Windsor Great Park. Parking will be made available.

How many leaders do we need to bring to mid-week WINGS?

You need to bring leaders in line with your organisational guidelines to supervise your group, leaders must remain with their group at all times. Leaders are free, but may not be able to participate in activities.

Will food be provided at mid-week WINGS?

To keep mid-week WINGS as cost effective as possible, food will not be provided and as such you will need to bring a pack lunch with you. There will be a selection of on-site concessions available such as a cafe and juice-bar


Still have an unanswered question?

Please feel free to contact us via the online form, the following email: [email protected] or contact us via our facebook page.